No matter what type of business you have, you most likely need a telephone system to help with your business activities and communications. For some companies, the success of the business may be dependent on the telephone system in its daily operations. For other companies, the telephone system may not be a part of the everyday operations of the business but is still essential as a contact point. Whatever your needs are, it’s important to choose the right telephone system to fit your business.
So, how do you do that? There are a lot of choices of telephone systems for businesses. You need to start by deciding on the type of connection you want, first. From there, you can decide on the features you want, and the size of the system you need to support your business activities.
There are different kinds of connections for telephone services. Landline service is one type of service that is quickly becoming a thing of the past. While analog phone service was really reliable, the technology is outdated, meaning it’s hard to find someone who has any expertise with it, and the equipment is very expensive and hard to maintain. Given those factors, this probably wouldn’t be a good choice for any business, unless you upgrade them to VoIP or SD-WAN.
Voice over Internet Protocol
VoIP telephone service is the type of connection that just about all newer business telephone systems are. The phone service is provided through an internet connection. This can cut costs because you’re using a service you were already paying for, just to do an added activity with, and you don’t have to run the proper wiring or buy a ton of new bulky equipment to support your phone system, as was true for landline service.
The other cool thing about VoIP is, you can choose whether to host your service at your business location or host it in the cloud. Choosing to host your telephone service at your location or in the cloud is where you really decide to save money, or not.
Host On Premises
You can host your phone service on-site at your business location. If you do this, you do need to purchase all the equipment to act as the host. The upside is, you get full control of your system and the security that comes with hosting everything at your place of business. Hosting on premises certainly wouldn’t be right for all businesses, but it would be a good choice for a company whose phone calls need to be kept private, or for large corporations who can afford the pricey equipment needed, and the salaries of the specialized staff it will take to run and maintain the host.
Host in the Cloud
If you choose to have your service hosted in the cloud, then you let the service company deal with the setup and maintenance of your system, and you only need to purchase your actual phones. The nature and size of your business will be big factors in deciding which method is right for hosting your telephone service. Being able to let the host be in the cloud is good for small businesses that don’t need any added costs.
There are, of course, aspects that could be considered downsides of hosting in the cloud. Your business does have to rely on the provider to maintain the service, so you lose some control. Also, there’s a greater security risk involved in your phone service being hosted in the cloud.
Virtual or Wireless Systems
Another leg of the VoIP telephone service is the virtual or wireless service plans. You may have a business that doesn’t have a need for any corded, desktop phones. Maybe your employees work mostly remotely or are moving from site to site during their day. For some businesses, mobile phones make more sense.
These services are handled through the provider, hosted in the cloud, and come with apps and resources that help your company’s phone users manage their business phone uses, and tailor their needs to fit the activities being performed through the mobile phones.
What to Consider
We’ve gone over the different kinds of systems you could choose for your business phone service. Now let’s just briefly take a look at exactly what kinds of things you need to consider in relation to your specific company needs, as well as, things to research about the potential providers.
Here’s a list of things you need to consider:
What is the level of service you would be getting?
How much will the service cost?
What resources or collaboration tools will be available to you?
What are the deployment options?
What are the mobility options?
What calling features do you need vs. what calling features will be provided?
How reliable is the service?
How is the customer service with the provider?
What kind of feedback does the provider have?
Obviously, you need to, first, consider what is important with regards to your business needs. But it is also important to choose a reliable provider such as Total Communications Business Phone Systems because you want the best service from them so that you can provide the best service to your customers.
Finding the right telephone system for your company can be a crucial part of having a smooth, and successful business. But it doesn’t have to be a daunting task. You need to start with what things you will need to accomplish with your phone service, and how it will be used. Make sure you think about where employees will be needing phone service.
Will they be sitting at a desk all day, or will they mostly be in a different location each day? Then you can look at what your business can afford, and which kind of system will add the most value for your money. From there, it’s all about finding the provider that is the perfect fit for your business needs. If you just make the appropriate considerations, so you know what you’re looking for, you’re sure to make the best decision for the telephone system that is right for your company.